Shipping policy

Currently we only ship to the UK & Ireland.

Care & hygiene

Our laundry facility uses technology to remove stains, kill germs and fully disinfect clothes to European standards.

This process makes these clothes cleaner than any you could buy from a shop.

All clothes are then double checked to ensure they pass our quality control before being sent to their next home. We have a cleanliness guarantee that ensures clothes always arrive to you as clean as can be and if they don't we'll refund you. 

Yes of course! Our laundry facility uses technology to remove stains, kill germs and fully disinfect clothes to European standards in between rentals.

This process makes these clothes cleaner than any you could buy from a shop.

Rental insurance is included in your Loved By us subscription, which covers you for life's messy moments

If your baby has an allergy, please email us (info@lovedbyusco.com) before joining, so we can discuss your best options.

Billing, cancellations & refunds

To be eligible for a refund, you must cancel your order and return the bundle unworn and unmarked in its original good condition to Loved By Us within fourteen days of receiving it. 

You will be billed £40 monthly for your rental subscription.

You can login to your account at any time to see when you will next be billed. 

To cancel, just email Loved By Us (info@lovedbyusco.co.uk with the subject ‘cancellation’). you will be reimbursed the full amount of the rental fee within fourteen days of Loved By Us receiving your returned bundlee.