Terms & Conditions

Terms & Conditions

Definitions

Bundle: The individual package of baby clothing produced by the Manufacturer and to be delivered by Loved By Us to customers in accordance with the customer’s Rental Subscription;

Loved By Us Co: 
Loved By Us Ltd, a U.K. private limited company.

Final Prepaid Rental Period: the final month of the Subscription Term in relation to a Prepaid Subscription;

Final Monthly Subscription Rental Period: the sixth month of renting a Bundle of size eighteen – twenty-four months in relation to a Monthly Rolling Subscription;

Monthly Subscription: the renting of a Bundle through a Rental Subscription, where separate payment is to be made for any further month rented on a rolling basis;

Prepaid Subscription: the renting of Bundles through a Rental Subscription for a Subscription Term of either six, nine, twelve, eighteen or twenty-four months, where the payment for all Bundles is to be made at the beginning of the Subscription Term;

Rental Fee: as listed on the Website when placing the initial subscription order, the price per Monthly Subscription Rental Period or Prepaid Subscription which includes the limited insurance coverage for reasonable wear and tear, cost of delivery and return charges;

Rental Period: this begins as soon as Loved By Us has received the applicable payment in respect of a Monthly or Prepaid Subscription and lasts for a month, during which the customer possesses the Bundle;

Rental Subscription: the rental agreement through which a customer purchases and hires a Bundle and agrees to abide by the Terms;

Subscription Term: the duration of a Prepaid Subscription, which will be either six, nine, twelve, eighteen or twenty-four months;

Website: www.lovedbyusco.com
 

1. General

These terms and conditions of the rental agreement (“Terms”) constitute a binding legal agreement between you (“you”, “your”, or “the customer”) and Loved By Us (“we”, “us”, or “our”) and establish terms and conditions under which you will make a Rental Subscription via the Website. The customer agrees to rent Bundles in accordance with these Terms and Loved By Us agrees to provide and deliver Bundles and perform related services.

2. Acceptance of Terms of Use
 
Please read the Terms of this agreement and our privacy policy carefully and make sure you understand them before making a Rental Subscription. By subscribing, you agree to be bound by and become party to this agreement and to be subject to our privacy policy. Loved By Us reserves the right to change the Terms, and, by subscribing, you agree to adhere to and be bound by any changes to the Terms after the date of such change. If you do not agree to all the Terms and our privacy policy, please do not subscribe to rent any Bundles.
 
3. Customer Requirements
 
By accepting these Terms and subscribing, you represent that you are legally capable and willing to enter into a binding contract with Loved By Us. You represent that you are eighteen years or older and that you are authorised to use the chosen payment method for the purpose of renting any Bundles as described on the Website.
 
4. Notices
 
You agree to receive all communications from  Loved By Us electronically via email. You agree to keep your email address up-to-date at all times and agree that you will be deemed to have received any notices we send to that email address.
 
We may provide notice of any changes to our terms and conditions by email, account notifications, or by publishing them on the Website.
 
Loved By Us can be contacted by email at info@lovedbyusco.com.
 
5. Our Rental Subscriptions
 
Loved By Us offers Rental Subscriptions for Bundles. There are two options, explained below. 
 
6. Monthly Subscription
 
The first Rental Subscription we offer is the Monthly Subscription. The Monthly Subscription lets you rent each Bundle for any period from 1 to 12 months. You can get the next size up at any point by returning your rented Bundle. You will be charged the Rental Fee monthly as agreed in the payment transaction. This Monthly Subscription will continue on a rolling basis until it is cancelled by either you or  Loved By Us or is automatically terminated.
 
7. Prepaid Subscription
 
The second Rental Subscription we offer is the Prepaid Subscription. The Prepaid Subscription lets you rent Bundles for the predetermined Subscription Term. You can get the next size up at any point during the Subscription Term by returning your rented Bundle. You will be charged at the beginning of the contract the agreed Rental Fee for all Bundles to be delivered during the Subscription Term. Prepaid Subscriptions are available in varying Subscription Terms: six months, nine months, twelve months, eighteen months and twenty-four months.
 
8. Rental Not Purchase
 
You agree and acknowledge that you are renting any Bundles and that ownership of the Bundles remains with  Loved By Us at all times. The risk of loss or damage of the Bundles passes to you once the Bundles have been delivered. You will keep the Bundles in your possession until they are returned to Loved By Us.
 
9. Rental Fees
 
The Rental Fee is listed on the Website.
 
Upon subscribing, you authorise  Loved By Us and/or our third party payment processor to charge your payment card for the applicable Rental Fees (i) in respect of a Monthly Subscription, on a recurring basis per Rental Period until cancellation or automatic termination, or (ii) in respect of a Prepaid Subscription, at the start of the Subscription Term for all Bundles to be delivered during the Subscription term. Upon subscribing, you authorise us to charge you, where applicable, for agreed rental extensions, and for the cost of Bundle baby clothing where there has been excessive damage to or loss of any Bundle by the customer. You will be notified by email 1 day before any charges are taken.
 
10. Cancellations, Refunds & Automatic Terminations
 
Cancellation and Refunds for Monthly Subscriptions:
To be eligible for a refund, you must cancel your order and return the Bundle unworn and unmarked in its original good condition to  Loved By Us within fourteen days of receiving your most recent Bundle. To cancel, you must email  Loved By Us (Info@lovedbyusco.com with the subject ‘Cancellation’). You will be reimbursed the full amount of the Rental Fee within fourteen days of  Loved By Us receiving your returned Bundle.
Cancellation and Refunds for Prepaid Subscriptions
To be eligible for a refund, you must cancel your order and return the Bundle unworn and unmarked in its original good condition to  Loved By Us within fourteen days of receiving your first Bundle. To cancel, you must email  Loved By Us ( Info@lovedbyusco.com with the subject ‘Cancellation’). You will be reimbursed the full amount of the Rental Fee within fourteen days of  Loved By Us receiving your returned Bundle.
Cancelling a Monthly Subscription:
A Rolling Subscription will automatically renew and charge you every month. You may cancel your Monthly Subscription up to seven days prior to your next Rental Period. To cancel your subscription for the following Rental Period, please email  Info@lovedbyusco.com with the subject ‘Cancellation’. You will need to return your rented Bundle before the end of your current Rental Period for the cancellation to be effective.
 
Automatic Termination of Monthly Subscriptions:
A Monthly Subscription goes up to size eighteen – twenty-four months and will automatically be terminated at the end of the Final Monthly Subscription Rental Period. You will need to return your rented Bundle before the end of the Final Monthly Subscription Rental Period for the termination to be effective. If you do not return the Bundle by the end of the Final Monthly Subscription Rental Period, you will be charged the Rental Fee for a further Rental Period. 
 
Automatic Termination of Prepaid Subscriptions:
A Prepaid Subscription will automatically be terminated at the end of the Final Prepaid Rental Period. You will need to return your rented Bundle before the end of the Final Prepaid Rental Period for the termination to be effective. If you do not return the products by the end of the Final Prepaid Rental Period, you will be charged the Rental Fee for a further Rental Period.
 
Cancellation and Refunds by  Loved By Us:
In limited circumstances,  Loved By Us may be unable to deliver the products where there is insufficient clothing available. In these circumstances,  Loved By Us is entitled to cancel the relevant Rental Subscription and will refund any payment paid by the customer in expectation of receiving a Bundle.
 
11. Your Rights and Obligations
 
The customer is to be responsible for the Bundle products during the Rental Periods. The customer agrees to keep the Bundle clothing clean and in good condition. The customer agrees not to interfere with the Bundle products and agrees to use the products in accordance with the Manufacturer’s instructions and any other instructions given by  Loved By Us. In particular, the customer is advised to wash the Bundle products in accordance with the Manufacturer’s guidelines. The customer agrees not to sell or transfer the Bundle products. The customer agrees to return Bundle products in their original good condition.
 
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us by email at Info@lovedbyusco.com.
 
12. Delivery
 
To ensure you receive your delivery, please make sure the delivery address on your account is correct. To update a delivery address, please do so in the Account section on the Website or email  Info@lovedbyusco.com with the subject “Address Update”. Please update the delivery address over seven days prior to your next rental. If you do not update your delivery address within this time period, your delivery may go to your old address, for which  Loved By Us is not to be held responsible.
 
13. Rental Returns
 
 Loved By Us offers free returns. Please follow the instructions in your  Loved By Us package to return your Bundle. You must return all Bundle products rented, regardless of their condition. If you fail to return any Bundle product, we will contact you first by email to remind you of the return. If you have been notified and still do not return the Bundle product/products within 7 days from the day of  Loved By Us sending of the reminder email, you agree that  Loved By Us may charge your payment card the full retail price of all Bundle products that have not yet been returned by you to  Loved By Us.
Once  Loved By Us has received confirmation of your return being posted, we will send out your next Bundle within three working days. You will receive email confirmation that your next Bundle has been sent out to the address provided to Loved By Us.
   
14. Financial Guarantees
 
Reasonable wear and tear to the Bundle products (including minor stains and small rips) is fully covered in your Rental Fee. If you have any Bundle products that are damaged or lost, please contact us immediately via email ( Info@lovedbyusco.com), so that we can work together to find a solution.
 
If you return a Bundle product with excessive damage or damage exceeding reasonable wear and tear, as determined at  Loved By Us sole reasonable discretion, you agree that  Loved By Us may charge your payment card the full retail price of the product. If a Bundle product is lost, or otherwise not returned to  Loved By Us, you agree that  Loved By Us may charge your payment card the full retail price of that product.
 
15. Quality and Controls Procedure
 
 Loved By Us operates a quality and controls procedure of the products in Bundles.
 
16. Dispute Resolution
 
You may contact us at  Info@lovedbyusco.com to resolve any disputes. 
 
17. Breach
 
Where you have breached these Terms, Loved By Us is entitled to cancel your account and any future Rental Subscriptions and reclaim the full retail price of a replacement Bundle.
 
18. Liability
 
Loved By Us does not exclude or limit its liability to you where it would be unlawful to do so. Nothing in these Terms seeks to exclude or limit  Loved By Us liability for death, personal injury or negligence, or for fraud or fraudulent misrepresentation.
 
Loved By Us limits its liability under the Terms to the value of the contract between you and us – the total price for the Rental Subscription payable by you.
 
Loved By Us is not liable for any indirect or unforeseeable loss or damage. Loved By Us is not liable for any defects, faults or issues in the Bundle products, where such defects, faults or issues are as a result of the manufacture of the products. Loved By Us will inspect the products visually but is not liable for any faults or defects that are not visible to the human eye on inspection of the products.
 
The customer uses the Bundle products at the customer’s own risk. Loved By Us is not liable for any loss or damage incurred as a result of the customer using the products in any way not in accordance with the instructions for use, including the guidelines of the Manufacturer or available on the Website.
 
Loved By Us is not liable for Bundle products delivered to the customer’s previous or incorrect address, provided the customer has failed to notify Loved By Us of an address change or confirmed the correct address at least seven days in advance of the customer’s next Bundle rental. Loved By Us excludes any obligation or liability on its behalf in connection with the cost and effort of rerouting or resending the Bundle products.
 
19. Force Majeure
 
Loved By Us will not be liable for any failure or delay in performing its obligations under these Terms, where such failure or delay results from any cause beyond Loved By Us reasonable control. Such causes include, without limitation, fire, explosion, extreme weather, natural disaster, power failure and internet service malfunction.
 
20. Governing Law and Jurisdiction
 
These Terms and the relationship between you and Loved By Us, including any disputes arising from contractual or non-contractual obligations by either party, shall be governed by and construed in accordance with the law of England of Wales and shall be subject to the jurisdiction of the courts of England & Wales.